About Us

Little Mollands Jewellers Limited. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@littlemollandsjewellers.com

This site and all content, text, pictures etc are © Copyright of Little Mollands Jewellers Limited and can not be used without written permission from Little Mollands Jewellers Limited..


General

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.


Description of Goods

Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods..


Accuracy of Product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of Little Mollands Jewellers  is that all information on the website should be as accurate and up to date as possible. However, Little Mollands Jewellers  Jewellery Company cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).


Our Contact details:

Phone: +44 (0) 1708 857 575

Email: sales@littlemollandsjewellers.com

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit and debit cards, Mastercard, Switch, Solo, Visa, Electron via Protx and PayPal .

We understand that some of our customers may not wish to use their payment card on the internet. We are always happy to take your order and card details by telephone or a cheque. Just call +44 (0) 1708 857 575 and we shall process your order straight away.


Delivery Schedule

UK Delivery of products (stock items) will normally be the same day if the order is before 3pm from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we are temporarily out of stock, we will notify you of this position and advise you of an approximate date for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods. All pre ordered items will be dispatched as soon as they come into stock and before they are re-published on the website.

All prices on our website are exclusive of delivery & packing charges which will be added to the price of the products at our checkout. All goods are sent in plastic bags or cellophane wrappers as dispatched from the factory.

Delivery in the UK: Standard Postal Delivery £4.95


Postal Problems

Sometimes orders sent by Royal Mail may be delayed we keep all tracking numbers in the office please call or email if you would like your number to track. All emergency enquiries please call our mobile number 07909 917581. Make sure you leave a message with your phone number if the call isn't answered.


Credit Card Security

All credit card are handled by Protx or Paypal on their own secure servers. We do not retain or have access to any credit card numbers or details. Please see Protx or Paypal web sites for further security details. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.


Guarantee

We guarantee your satisfaction. For all queries, please contact us immediately for a speedy solution. All terms and conditions apply.


Reaching Us

Our prefered method of contact is by email; sales@littlemollandsjewellers.com. If you are unable to email or the matter is urgent please telephone: +44 (0) 1708 857 575

Please allow 48 hours for a response, we will endeavour to contact you more quickly where possible. If we are unable to reply instantly we will reply as soon as we can.


Privacy Policy

Little Mollands Jewellers Limited do not disclose buyers' information to any third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.


Privacy Statement

Your online privacy is of utmost importance to us. We never sell or rent your personal information to any third parties under any circumstances. Your trust in Little Mollands Jewellers Limited  and the security of your personal information is our primary concern. Our host’s servers only collect the domain name and user specific information on the pages you access or visit. We also collect any e-mail or correspondence and shipping information when creating an account or e-mailing us directly.


Email Privacy

We will only use this contact information to improve your experience when visiting our site and notify you of Little Mollands Jewellers Limited  products, sales, and events. If you do not wish to receive any promotional/sales e-mails please e mail to "sales@littlemollandsjewellers.com" with unsubscribe in the subject line. Please know that we would never share, rent or sell your e-mail address or contact information with other organizations. If you have any other comments or concerns about e-mail you receive from us please e-mail us at “sales@littlemollandsjewellers.com


Phone Number Privacy

We will only contact you by phone if we have a question or concern about your order or registration or payment. We will not call you for any other purpose or share your phone number with other companies.


Postage Address Privacy

We receive your mailing address online when you register for an account. You may receive periodic mailings from us with information on new products, sales, and events although we primarily use email as a means of contact. If you prefer not receive our mailings, please write to us at the address below requesting to be removed from the mailing list. Please include your name as it appears on your account and your complete mailing address with a letter requesting removal.

Mailing Address:

Little Mollands Jewellers

Unit 5

Little Mollands Farm

Mollands Lane

South Ockendon

Essex RM15 6RX



Copyright of goods and images

All web site content is the property of Little Mollands Jewellers Limited or its suppliers. Permission needs to be granted in writing by a director of Little Mollands Jewellers Limited for use of our images and content. We reserve the right to release this information. If permission is granted by a director of Little Mollands Jewellers  for use of our images and intellectual property it is for for personal use only we do not authorised commercial use. Any other use, without the written permission of Little Mollands Jewellers  Limited, is strictly prohibited and will be pursued by our legal representatives. We take copyright of our goods very seriously and will pursue anyone that copies our design and or intellectual property.


Notification of changes

We reserve the right to revise our Customer Service Policies and Privacy Policy as needed. Any changes or revisions to the Little Mollands Jewellers  policies will posted here. We reserve the right to make changes at any time without notifying you, the customer. We suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.


Returns Policy

Your rights to return goods are protected under the EU 2000 Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a refund, not including the delivery charges. To return items please do this by filling in the returns notice sent with every single item with in 7 days of receipt. Your refund will be paid within 30 days by the original method of payment. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. If your item has been sent with free postage and packing we will debit the COST of the post to you which is £5-50 for special delivery. Please note that refunds can take up to 30 days to process which is within the parameters of the law.

Any goods returned should be in a unused and saleable condition and returned with its packaging. If goods are returned to us in a condition that is not unused or saleable we will return the item to you by the cheapest method available to us and not refund. If any item is returned with evidence of wear such as the security tags removed we have the right to return to you without refunding. ALL items must be re-sellable when returning which means the tags must be in place.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

If the item is damaged then please contact us by telephone 01708 403679 or email us with the details sales@littlemollandsjewellers.com we do hand check every item before it is dispatched if it has got damaged in the post then you need to claim the loss from royal mail if you require a form for this please contact www.royalmail.com

We offer a full exchange service for an item that is not suitable if given as a gift or if an incorrect size is requested. In this instance you have 14 days from receipt of the goods to request a replacement or exchange. At Christmas we may extend this period to accept the return by the 6th of January. We do not refund after 7 days of receiving an item.


CHRISTMAS RETURNS

CHRISTMAS RETURNS. PLEASE NOTE THAT ANY RETURN SENT TO US AFTER THE 6TH OF JANUARY WILL ONLY BE APPLICABLE FOR AN EXCHANGE WE WILL NOT REFUND YOUR ITEM.


Earrings and Body Jewellery

Earrings and body jewellery cannot be returned for an exchange or refund unless faulty. All earrings are inspected on dispatch by our packing staff and their line manager meaning any faults will be addressed before dispatch.


How to return an item If you require a refund

  • The item must be sent within 7 days of receipt.
  • The item must be returned with a returns form if a form is not completed then it may take longer to process.
  • All packaging must be returned.
  • Any item with a security tag tampered with or removed may not be returned.
  • The item MUST be in a saleable condition and unused.
  • The return should be sent by a signed for postal service with sufficient insurance.
  • You do not need to contact us if you are returning an item just send with in 7 days and the completed returns form

Our return address is:

Returns

Little Mollands Jewellers

Unit 5

Little Mollands Farm

Mollands Lane

South Ockendon

Essex RM15 6RX



Exchanges

If you would like an item exchanged because you have bought a gift that is not suitable, you have requested the wrong size or you have left it too long for a refund you have 14 days from receipt of the goods to do this. Please return again with the packaging, all items must be in a saleable condition and have any security tags still in place and untampered with. The returns form must be completed with the replacement item stated and the replacement size if you would like a different size ring. At Christmas we may extend this time to 28 days. Earrings cannot be exchanged or refunded unless faulty. All items are hand checked on dispatch.


How is my refund calculated?

Your refund will be the initial item cost, less any postal charges for getting the item to you. In the event of an item being sent with free delivery our post and packing fee of £5-50 will be deducted. If postage was paid for then we will not refund this fee.


How long do I have to return an item?

For a refund you must return the item within 7days of receipt of the goods arriving with you. We can track this date from your individual special delivery number. Goods sent after this time will not be processed and will be sent back to the original delivery address.

For an exchange you have an additional 7 days making it 14 days from receipt of the goods arriving. We can track this date from your individual special delivery number. Goods sent after this time will not be processed and will be sent back to the original delivery address. At Christmas we may extend this to 28 days.


How long will my refund take?

All refunds will be made by the original method of payment within 30 days of receipt of the goods arriving with us. Some banks may take longer to show the transaction in your account so please allow an additional 7 days clearance time to your bank account. If you have paid by paypal they will process your refund to the original method of payment.


Returns Form

If you can not find your returns form please print and return with your item to ensure a speedy refund. All returns sent without a form will take longer to process


Name:


Address:





Telephone Number:


Email Address:



Original Order Number:

Date of Order:





Reason for return:




Refund me please / Replace with: