Returns Policy Your rights to return goods are protected under the EU 2000 Distance Selling Directive. Returns forms are included with every item please use to speed up any return.  

You are entitled to cancel your order and return the goods within 14 working days for a refund, not including the delivery charges. To return items please do this by filling in the returns notice sent with every single item with in 14 days of receipt. Your refund will be paid within 30 days by the original method of payment although this is usually much quicker. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. We do not reimburse any postage either to us or from us.

Any goods returned should be in a unused and saleable condition and returned with its packaging. If goods are returned to us in a condition that is not unused or saleable we will return the item to you by the cheapest method available to us and not refund. If any item is returned with evidence of wear such as the security tags removed we have the right to return to you with out refunding. ALL items must be re-sellable when returning which means the tags must be in place.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

If the item is damaged then please contact us by telephone 07825853376 or email us with the details sales@sparklingjewellery.co.uk we do hand check every item before it is dispatched.

We offer a full exchange service for an item that is not suitable if given as a gift or if an incorrect size is requested. In this instance you have 14 days from receipt of the goods to request a replacement or exchange. At Christmas we may extend this period to accept the return by the 16th of January. 

PLEASE NOTE
CHRISTMAS RETURNS. PLEASE NOTE THAT ANY RETURN SENT TO US AFTER THE 16TH OF JANUARY WILL ONLY BE APPLICABLE FOR AN EXCHANGE WE WILL NOT REFUND YOUR ITEM.

Earrings and body jewellery cannot be returned for an exchange or refund unless faulty. All earrings are inspected on dispatch by our packing staff and their line manager meaning any faults will be addressed before dispatch.

How to return an item
If you require a refund:
The item must be sent within 14 days of receipt.
The item must be returned with a returns form if a form is not completed then it may take longer to process.
Any item with a security tag tampered with or removed may not be returned.
The item MUST be in a saleable condition and un used.
The return should be sent by a signed for postal service with sufficient insurance.
You do not need to contact us if you are returning an item just send with in 14 days and the completed returns form

If you require an exchange:
You must return within 14 days of receipt at Christmas

The item should be returned with a returns form if a form is not completed then it may take longer to process.   Any item with a security tag tampered with or removed may not be returned.
The item MUST be in a saleable condition and un used.
The return should be sent by a signed for postal service with sufficient insurance.

Our return address is:
Returns Department
Unit 5
Little Mollands Farm
Mollands Lane
Ockendon
Essex
RM15 6RX